7bed Privacy Policy
Your privacy matters to 7bed. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, discretion, and care.
Our Commitment to Your Privacy
Six core principles that define how 7bed treats player data.
SSL Encryption
All data transmitted between your browser or mobile device and 7bed servers is encrypted using industry-standard SSL/TLS technology. Your login credentials, payment details, and personal information travel securely at all times.
We Never Sell Your Data
7bed does not sell, rent, or trade your personal information to any third party for marketing or commercial gain. Your data belongs to you — it is used solely to operate your account and improve the platform experience.
Minimal Data Collection
7bed collects only the personal information that is strictly necessary to operate your account, process payments, comply with responsible gaming obligations, and deliver a smooth, fair experience on the platform.
Controlled Access
Access to player personal data within the 7bed organisation is restricted on a strict need-to-know basis. Only authorised team members whose job function requires it may access personal account information, and all access is logged.
Defined Retention Periods
Personal data is not kept indefinitely. 7bed applies defined retention schedules based on the category of data and the legal or operational reason for its collection. When retention periods expire, data is securely deleted or anonymised.
Player Rights Respected
You have the right to access, correct, or request deletion of your personal data held by 7bed. You may also withdraw marketing consent at any time. All data rights requests are handled within 30 days of receipt.
Data We Collect
A clear account of every category of personal data that 7bed collects, and the source of that data.
7bed collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in limited cases from third-party identity verification providers during the KYC process. The categories of personal data 7bed collects are set out below.
| Data Category | Specific Data Points | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, National ID or passport number | Provided by you during registration and KYC verification |
| Contact Data | Mobile phone number (Bangladesh), email address | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet number, Visa/Mastercard card type (not full card number), deposit and withdrawal transaction records | Provided by you during deposits/withdrawals; recorded automatically by the payment system |
| Account Data | Username, account ID, account creation date, account status, login history, password hash | Generated automatically at registration; updated by player activity |
| Gaming Data | Bet history, game session logs, wagering amounts, wins and losses, bonus usage, game preferences | Recorded automatically during platform use |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, time zone | Collected automatically via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Created when you contact the 7bed support team |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | Provided by you at registration or updated in account settings |
Data We Do Not Collect
7bed does not collect full payment card numbers, card CVV codes, or online banking passwords. Payment transactions are handled through the respective payment provider's secure interface, and 7bed receives only a transaction reference and confirmation of the amount. 7bed also does not collect biometric data, location data beyond your stated country of residence, or data relating to your ethnicity, religion, political opinions, or health — except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is handled with the utmost sensitivity and used solely for that purpose.
Data from Minors
7bed does not knowingly collect personal data from any person under the age of 18. If we discover that an account has been registered by a person under 18, the account is immediately closed, all data associated with it is flagged for deletion in accordance with our retention schedule, and the matter is escalated to our compliance team. If you believe a minor has registered on 7bed, please contact [email protected] immediately.
How We Use Your Data
The specific purposes for which 7bed processes your personal information — and the legal basis for each.
7bed processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent. The primary purposes and their corresponding legal bases are as follows:
Account Management and Service Delivery
We use your identity, contact, and account data to create and maintain your 7bed account, verify your identity, process deposits and withdrawals, and deliver all gaming and betting services available on the platform. This processing is necessary to perform the contract between you and 7bed — without it, we cannot provide the service.
Payment Processing
Financial data is used exclusively to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate transaction records for account reconciliation and dispute resolution. Payment data is transmitted securely to the relevant payment provider and is not stored in full on 7bed's own servers.
Identity Verification and Fraud Prevention
7bed uses identity data and technical data to conduct KYC verification, confirm that players meet the 18+ age requirement, detect and prevent fraudulent activity, identify potential money laundering, and investigate any suspicious patterns in account activity. This processing is necessary both to fulfil our contractual obligations to players and to comply with responsible gaming and anti-fraud obligations.
Responsible Gaming Monitoring
Gaming data — including bet history, session length, deposit frequency, and loss patterns — is analysed to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, 7bed may proactively reach out to the player to offer responsible gaming tools or information. This processing is in 7bed's legitimate interest and in the direct interest of player welfare.
Customer Support
Communications data is used to respond to your support queries, investigate complaints, and maintain a record of interactions for quality assurance and dispute resolution. Support records are retained for a defined period as set out in the Data Retention section below.
Platform Improvement
Technical data and anonymised gaming data are used to analyse platform performance, identify technical issues, improve the user experience, and inform decisions about which games and features to add or update. This analysis uses aggregated, anonymised data wherever possible and does not rely on individual player profiling.
Marketing Communications
If you have opted in to receive promotional communications, we use your contact data and gaming preferences to send you relevant offers, promotions, and platform updates via SMS or email. You may withdraw your marketing consent at any time by updating your preferences in your account settings or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing that occurred before the withdrawal.
Data Sharing and Disclosure
The limited circumstances in which 7bed may share your personal data with third parties.
7bed does not sell, rent, or otherwise trade your personal data to any third party. Your personal information is shared with outside parties only in the specific, limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Providers
To process deposits and withdrawals, 7bed shares the necessary transaction data — including your mobile wallet number or card type and the transaction amount — with the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Each payment provider processes this data under their own privacy policy and security standards. 7bed selects payment partners who meet high data security standards and does not share more information with payment providers than is strictly required to process the transaction.
Identity Verification Partners
During the KYC process, 7bed may share your identity documents and personal details with a trusted identity verification service provider for the purpose of confirming your identity and age. This sharing is carried out under a data processing agreement that binds the provider to strict confidentiality and data security obligations. Verification providers are not permitted to use your data for any purpose other than completing the KYC check on behalf of 7bed.
Game Providers
Where you play games supplied by third-party software providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — your account identifier and session data are shared with the relevant provider solely to facilitate the game session. Game providers do not receive your full name, mobile number, payment details, or any other personal data beyond what is technically required to run the game session and return the result to 7bed.
Legal and Regulatory Disclosure
7bed may disclose your personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by applicable law, a valid legal order, or a binding regulatory requirement. In such cases, 7bed will disclose only the information specifically requested and will, where legally permitted, notify you that such a disclosure has been made.
Business Transfers
In the event that 7bed undergoes a merger, acquisition, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting change to this Privacy Policy in advance of the transfer taking effect.
No Third-Party Marketing Sharing
Under no circumstances does 7bed share your personal data with third-party advertisers, data brokers, affiliate networks, or any entity for the purpose of marketing their own products and services to you. All marketing communications you receive from 7bed are sent by 7bed directly and concern 7bed's own platform and promotions only.
Data Retention
How long 7bed keeps different categories of your personal data — and what happens when the retention period ends.
7bed does not retain personal data for longer than is necessary for the purpose for which it was collected. Our data retention schedule is as follows:
- Active Account Data — Identity, contact, and account data are retained for the full lifetime of your active 7bed account. If you close your account voluntarily, active account data is archived.
- Post-Closure Retention — Following account closure, 7bed retains identity and financial transaction records for a period of five years. This retention is required to comply with anti-money laundering obligations, enable resolution of late disputes, and respond to any regulatory or law enforcement inquiry.
- Financial Transaction Records — Individual transaction logs (deposit and withdrawal records) are retained for five years from the date of each transaction, regardless of whether the account is open or closed.
- Gaming History — Bet and game session records are retained for five years. Anonymised, aggregated gaming statistics derived from this data may be retained indefinitely for platform analytics purposes.
- Support Communications — Customer support transcripts and complaint records are retained for three years from the date of the most recent interaction in each case.
- KYC Documents — Identity documents submitted for verification are retained for five years following account closure.
- Marketing Preferences — Records of your marketing opt-in or opt-out history are retained for the lifetime of the account and for three years following closure, to enable 7bed to demonstrate compliance with consent requirements.
- Server Logs and Technical Data — IP address logs and technical access data are retained for a maximum of 12 months, after which they are automatically purged.
At the end of each applicable retention period, personal data is securely deleted from all 7bed systems or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised data retained for statistical purposes is not subject to data subject rights requests, as it cannot be used to identify you.
Data Security
The technical and organisational measures 7bed uses to protect your personal data from unauthorised access, loss, or misuse.
7bed takes the security of player personal data seriously and maintains a range of technical and organisational security measures appropriate to the nature and volume of data we process. Key security measures in place include:
- SSL/TLS Encryption in Transit: All data transmitted between your device and 7bed's servers is encrypted using SSL/TLS. The connection is secured with a current-generation certificate, ensuring that data cannot be intercepted in transit.
- Encrypted Data at Rest: Sensitive personal data — including identity document copies and financial records — is encrypted at rest in our database using industry-standard encryption algorithms.
- Password Hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm with individual salting, so that even in the event of a database breach, your password cannot be recovered.
- Access Controls: Access to systems holding personal data is restricted by role-based access controls. Only team members with a legitimate operational need are granted access, and all access events are logged and audited.
- Vulnerability Management: 7bed conducts regular security reviews of platform infrastructure and applies security patches and updates in a timely manner to address known vulnerabilities.
- Incident Response: In the event of a data security incident that affects player personal data, 7bed has an incident response procedure in place. Affected players will be notified of any breach that poses a significant risk to their rights or interests within a reasonable timeframe following discovery.
Your Privacy Rights
The rights you hold over your personal data held by 7bed — and how to exercise them.
As a player whose personal data is processed by 7bed, you hold the following rights in respect of that data. These rights may be exercised at any time by contacting [email protected] with the subject line "Data Rights Request". All requests are handled within 30 days of receipt. Where a request is complex or involves a large volume of data, 7bed may extend this period by a further 30 days, and you will be notified of the extension in advance.
Right of Access
You may request a copy of all personal data 7bed holds about you, together with information about how it is used and with whom it has been shared.
Right to Rectification
If any of your personal data held by 7bed is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Right to Restriction
You may request that 7bed restricts the processing of your data — for example while the accuracy of data is being verified or a complaint is under investigation.
Right to Portability
You may request that your personal data be provided to you in a structured, machine-readable format so that you can transfer it to another service provider.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Please note that certain rights — in particular the right to erasure — may be limited where 7bed is required by law to retain specific categories of data for a defined period (for example, financial transaction records retained for anti-money laundering compliance). In such cases, 7bed will explain the reason for the limitation in its response to your request and will delete or anonymise the data as soon as the legal retention obligation is satisfied.
Policy Updates and Contact
How 7bed communicates changes to this Privacy Policy and how to reach us with data-related questions.
Policy Updates
7bed reviews this Privacy Policy periodically and may update it to reflect changes in platform operations, applicable law, or data processing practices. When a material change is made to this policy, 7bed will notify active players by posting a prominent notice on the platform and, where the change significantly affects player rights, by sending a direct notification to the registered mobile number or email address on the account. The effective date at the top of this document is updated each time the policy is revised.
Continued use of the 7bed platform following the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept the revised policy, you must close your account before the effective date of the revision.
Contact for Privacy Enquiries
For any question, concern, or formal request relating to this Privacy Policy or the handling of your personal data by 7bed, please contact the support team. The email address below is provided as plain text and is not a clickable link. Support operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).
Email (plain text — not a link): [email protected]
When submitting a data rights request, please include your registered mobile number, your account username, and a clear description of the request so that the team can locate your data and respond efficiently. All data rights requests are handled confidentially and are not used to affect your account status in any way.
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